Book Review
The book 'Conversational Intelligence' by Judith Glaser is a great book for all leaders and managers.
It can take your leadership to the next stage by showing you how to speak & listen well, be more curious, build relational trust & understand those you lead.
“Stop thinking of your job as managing resistance and instead accept resistance as a natural part of change. People need to challenge new ideas before they can accept them. For full ownership and accountability to take place, people need to be in the conversation about how to change rather than being asked to merely comply. When leaders reframe in this way, they see that conversations release new energy for change—which will propel their efforts forward faster.”
Conversational intelligence allows people to develop shared meaning about what should be done and why, and then work together to create this new future.
Training Trainers
TTC is a group of companies that delivers driver awareness and improvement courses to over 500,000 drivers each year.
They are passionate about bringing the best professional development to their trainers.
I was contracted to provide conflict resolution sessions for their trainers as a part of their commitment to Continuous Professional Development.
This helped trainers make good first impressions, build rapport, recognise stages of conflict, de-escalate situations and bring out the best in the training environments, while keeping themselves safe.
If you would like to invest in those who work for you, providing training in conflict de-escalation, providing a good training environment or some other aspect of CPD, please contact me: vicki@multiplycoaching.com
Success Story
Recently, I was asked to come and do some work in an organisation where communication had broken down and relationships had become strained.
After a few weeks, I emailed the relevant parties asking how they were all doing.
This was one of the responses:
"Things are improved and improving for me and for the work I do in the company.
Seeing our strengths laid out so clearly in the table on the PowerPoint slide during the session with you was extremely helpful.
You also enabled us to gently start to unpack some difficult issues and gave us the ability to start to create some scaffolding for our working relationship and, although there is a lot still to sift through, we are working towards working together well.
Thanks again for your perception and insight and for creating an environment that was safe, professional and appropriate."
#conflict #conflictmanagement #Mediation #betterworkingenviroment #teamwork #feedback #workingrelationships
